Frequently Asked Questions
Everything you need to know about your order and our collections.
What is your return policy for apparel?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that for hygiene reasons, intimates and final sale items cannot be returned.
How do I determine my correct size?
Each product page features a detailed size guide with measurements in both inches and centimeters. If you are between sizes, we recommend sizing up for a more comfortable fit.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location and customs processing.
Are your garments ethically sourced?
Yes, The Collagen Co. is committed to sustainable fashion. We partner with certified manufacturers who ensure fair wages, safe working conditions, and reduced environmental impact.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can request a change or cancellation within 60 minutes of placing your order by contacting our support team.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and interest-free installment options like Afterpay and Klarna.